Privacy Policy

Last updated: 4 February 2025

1. Introduction

We care about your privacy and are committed to keeping your personal information safe. This policy explains what information we collect, how we use it, and your rights.

By using our website and services, you agree to the terms in this policy.

2. What Information We Collect

We collect and process different types of personal information, including:

  • Information you provide us – When you sign up, contact us, or use our services, you may share details like your name, email address, phone number, and any other information you choose to provide.
  • Website usage data – We collect information about how you use our site, such as pages visited, time spent, and clicks (using cookies and analytics tools like Google Analytics).
  • Communication records – If you email or call us, we may keep a record of that conversation.
  • Surveys & feedback – If you choose to take part in surveys, we may collect your responses.

We do not collect sensitive personal data (e.g. race, religion, health details) unless required by law or without your consent.

3. How We Use Your Information

We use your information to:

✅ Provide and improve our services.
✅ Respond to your enquiries and support requests.
✅ Process transactions (if applicable).
✅ Send you important updates about our services.
✅ Analyse website traffic and user behaviour (to improve user experience).
✅ Comply with legal and regulatory obligations.

We do not sell your data to third parties.

4. Cookies & Tracking Technologies

Like most websites, we use cookies to understand how our site is used.

Cookies are small text files stored on your device when you visit our site. They help us:

  • Improve website performance.
  • Remember your preferences.
  • Analyse visitor behaviour (e.g. using Google Analytics).

You can control or disable cookies in your browser settings. For more details, visit www.allaboutcookies.org.

5. Where Your Data is Stored

We primarily store data in South Africa and the United States. However, some of our service providers may be based in other countries. If we transfer your data internationally, we take steps to ensure it is protected.

6. How Long We Keep Your Data

We keep your data only as long as necessary for legal, business, or operational reasons. Generally, this is up to 7 years, unless required for longer by law. Once data is no longer needed, we securely delete it.

7. Sharing Your Information

We only share your information when necessary, such as:

  • With trusted service providers (e.g. payment processors, IT support) who help us operate our business.
  • If legally required (e.g. for fraud prevention, court orders, or compliance with the law).

We never sell your personal data.

8. Your Rights

You have rights over your personal information, including the right to:
✔ Access the data we hold about you.
✔ Correct any incorrect or outdated information.
✔ Request deletion of your data (where legally possible).
✔ Opt out of marketing emails (unsubscribe anytime).
✔ Complain if you feel your data isn’t handled properly (contact us first, or report to a relevant data protection authority).

To exercise these rights, email us at info@propulsion.co.za.

9. Security Measures

We take security seriously and use appropriate measures to protect your data from unauthorised access, loss, or misuse. However, no online system is 100% secure, so we encourage you to use strong passwords and protect your own devices.

10. Marketing & Communication Preferences

We may send you emails about updates, offers, or new services only if you have opted in. You can unsubscribe anytime by clicking the link in our emails or contacting us.

11. Third-Party Links

Our website may contain links to external sites (e.g. partners, advertisers). We are not responsible for their privacy policies. Please review their policies before providing any personal data.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website. If there are major changes, we will notify you by email.

13. Contact Us

If you have any questions about this policy or your data, you can contact us at:

📧 Email: info@propulsion.co.za